InSync Approach

To be ‘inSync‘ with your Property Management Needs

One of the keys to the success of our business is to acknowledge every client is different.

To help us create the best way to work with our clients in Property Management, we created The inSync Approach, a 6 step approach to deliver outstanding customer service and detail when managing our clients properties.

1.  Detailed Market Appraisal

The first step in assessing your investment property is to determine what could be achieved in rental income. This involves inspecting the property so we can position it correctly in the current market as every property differs in features, location, aspect and lifestyle on offer.

At this time we will also make any recommendations that will enable you to increase the rental income and maintain the value of your property. Following our inspection we will prepare a written rental appraisal which will be based on comparable properties for lease, properties that have recently leased and those that are not leasing quickly enough.

2.  Marketing the Property & Updates

Where possible, we will advertise your property for 3 weeks prior to its available date. Our aim is to generate as much interest as possible, so that we have multiple applicants to choose from and can select the best possible tenant for your property.

We will arrange for your property to be photographed and our marketing team will create a professional online advertisement which will be displayed on and You will receive weekly updates and feedback while your property is available for lease.

3.  Tenant Selection & Web Based Applications

Our market specialist attends all property inspections to personally meet each prospective tenant. Each applicant is required to complete a detailed application form which also requires a minimum of 100 points of identification to be supplied, prior to the application being processed. This is done via a customised form hosted by Australia’s largest on-line rental application portal

A thorough check of each application is conducted (including previous rental history and confirmation of income) which is then put forward to you for approval. Once approval has been granted, a thorough ingoing inspection is carried out including internal & external photos.

4.  Executing the residential Tenancy Agreement & Special Conditions

We will prepare and execute the Residential Tenancy Agreement on your behalf. We have carefully designed our special conditions to include clauses that require tenants to have the property professionally cleaned by our nominated cleaners upon vacating and provide 1 months’ notice of their intention to vacate the premises.

This helps to minimise vacancy periods and keep the property in impeccable condition.

5.  Regular Inspections, Report & Rent Reviews

Inspections are carried out every 12 -16 weeks. A thorough report is produced and sent to you outlining the condition in which the property was found, and the details of any maintenance which may be required. We also maintain a panel of trusted repairers, who represent professional service, high quality, and good value.

Approaching the end of each fixed term, the rent is assessed based on the market and comparable properties at the time. Where applicable, rental increases will take effect to meet the market and a new lease will be offered at the increased amount. It is important that your rent is constantly reviewed so that your investment is earning the maximum return possible.

6.  Efficient Management of Rental Income & Disbursement of Accounts

So that you can always meet your financial commitments we have a zero tolerance to rental arrears. All tenants are required to pay rent on the first day of each month and rental income is dispersed to you monthly. A statement is also emailed clearly outlining any income or expenses for that period.

We can also manage all accounts associated with the property on our behalf e.g. council rates, water rates & strata levies. At the end of each financial year we will prepare a detailed financial year statement summarising all income and expenses for your convenience.